misterhoki Platform Privacy Notice

This page describes what we collect when you use misterhoki and how we keep that data protected. We at misterhoki take your privacy seriously and operate under clear principles: we collect only what we need, we use it only for the purposes you expect, and we do not sell your information to third parties.

Our platform serves users across supported jurisdictions where local law permits. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place a wager on football markets or live-dealer tables, we record certain details. This notice explains what those details are, who has access to them, and what rights you hold.

We understand that trust underpins every transaction on misterhoki. Our data practices reflect that commitment.

What we collect on misterhoki

We collect information in three categories: identity data, transaction data, and behavioural data. Identity data includes your name, date of birth, email address, phone number, and residential address — all required to verify your account and comply with anti-money-laundering rules. When you deposit through DANA or e-wallet, we receive confirmation of the transfer; when you use a mobile banking or local payment virtual account, we log the account number and timestamp.

Transaction data covers every deposit, withdrawal, and wager. We record the amount, the payment method, the game or market you accessed, and the outcome. This data helps us detect fraud, resolve disputes, and understand usage patterns. Behavioural data includes your login times, the pages you visit on misterhoki, and the devices you use — collected via cookies and server logs.

Our servers may sit outside your jurisdiction. Data transfers to processors in other countries are governed by standard contractual clauses and your consent when you accept this policy.

How we use your data on misterhoki

We use identity and transaction data to operate misterhoki: to process your deposits and withdrawals, to verify your account, to prevent fraud, and to comply with local gaming regulations. When you request a withdrawal, our team reviews your account history, cross-checks your identity documents, and confirms the destination account matches your registered details before releasing funds.

We use behavioural data to improve misterhoki — to identify technical issues, to personalise your experience, and to send you service updates (e.g., maintenance notices or new payment methods). We do not use your data to build marketing profiles or to sell to advertisers. We may share anonymised, aggregated data with partners in Jakarta, Surabaya, and Bandung to understand regional demand for football markets or live-dealer tables, but this data cannot identify you.

We retain your data for as long as your account is active, plus seven years after closure, to satisfy regulatory and tax obligations. After that period, we delete or anonymise it.

Third-party processors and your rights on misterhoki

We work with payment processors (for online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity-verification vendors, and cloud-hosting providers. Each processor has its own privacy policy; we ensure they meet our standards through data-processing agreements. You have the right to request a copy of your data, to correct inaccuracies, and to request deletion (subject to legal holds). To exercise these rights, contact our support team.

We use cookies to remember your login session and to track which games you view on misterhoki. You can disable non-essential cookies in your browser settings, though this may affect your experience. We do not use cookies to track you across other websites.

If you believe we have mishandled your data, you may lodge a complaint with your local data-protection authority. We will cooperate fully with any investigation.

Our commitment to you

We at misterhoki commit to transparency, security, and respect for your privacy. We encrypt all data in transit and at rest. We conduct annual security audits and maintain incident-response procedures. If a breach occurs, we will notify affected users within 72 hours and provide guidance on protective steps.

This policy may change as misterhoki evolves or as regulations shift. We will notify you of material changes via email or a prominent notice on the platform. Your continued use of misterhoki after such notice constitutes acceptance of the updated policy.

For questions about this notice or to exercise your rights, contact our support team. We aim to respond within five business days.